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FAQ
❓Why don’t you use festival names on your website or products?
Disclaimer: Best in Tents is an independent provider of luxury camping accommodations. We are not affiliated with or endorsed by any of the festivals we service, including Coachella®, Lightning in a Bottle®, Bonnaroo®, Electric Forest®, Bass Canyon®, Lost Lands®, Seven Stars®, Hulaween®, or Burning Man®.
To respect festival trademarks and intellectual property rights, we do not include festival names in our product titles, URLs, or listings. Instead, we use city names and event dates to clearly identify each experience while maintaining full legal compliance.
❓What is Best in Tents?
Best in Tents is a premium camping service that provides fully set-up, luxury tent rentals at music festivals across the country. We handle everything — from setup to breakdown — so you can just show up and enjoy the experience.
Note: For certain events that emphasize self-reliance, such as the one held annually in Black Rock Desert, our rentals are equipment-only. We’ll provide all gear and clear instructions to help you handle setup and breakdown yourself.
❓What’s included in a typical rental?
All of our camps include:
- A pre-set canvas tent or tipi
- Comfortable bedding (queen air mattress, pillows, plush blankets)
- Lighting and power station (USB + outlets)
- Shade canopy
- Outdoor seating
- Table, Fan, outdoor rug
- Access to a shared community lounge with showers, WiFi, changing stations, food prep area (festival-dependent)
Each product page will list exact amenities for that event.
❓Do I need to bring anything?
Just bring your personal belongings, clothes, festival ticket, and plenty of drinking water—we’ve got the rest covered.
We provide a community kitchen for shared meal prep, plus a personal ice chest at your tent if you want to bring your own food or ice.
Pro tip: Don’t forget commonly overlooked essentials like towels, sandals, sunglasses, and a belt—they make a big difference out there!
❓Do I need to buy a festival ticket separately?
Yes. We do not provide admission tickets. You must purchase your festival ticket directly from the official festival website.
❓Do I need a vehicle or camping pass?
It depends on the festival. Generally: If you're walking in: No vehicle pass needed. If you're driving into the campground: You must purchase a camping/vehicle pass through the festival. Each festival's product page has more specific info.
❓Can you set up my camp at a location of my choosing?
Yes! If you’d like your camp set up somewhere other than our Community Camp, just purchase the VIP Placement add-on. Our team will meet you anywhere on the festival grounds and set up your luxury camp exactly where you want it.
❓If I purchase a VIP Placment Add-On do I still get access to the community amenities?
Yes! Both Dream Camp and VIP Placement camps include the same luxury setup and amenities.
Guests with a VIP Placement Add-On still receive full access to our Community Lounge, including WiFi, showers, cooking area, and more — along with the same premium tent setup and comforts!
❓Is my spot guaranteed once I book?
Yes — once your first payment is processed, your spot is reserved. You'll receive confirmation by email, and we’ll keep in touch with pre-event instructions and check-in info.
❓Do you offer payment plans?
Absolutely! We offer interest-free payment plans through our website. Your card will be charged automatically each month until the balance is paid off. No credit check required.
❓Can I cancel or get a refund?
It depends on your payment method and how far in advance you cancel:
Full Payment Option:
- Cancel within 72 hours of purchase – Full refund
- Cancel 30+ days before the event – 50% refund
- Cancel less than 30 days before the event – Non-refundable
Payment Plan Option:
- Initial deposit refundable only if canceled 30+ days before the event
- All other payments are non-refundable
- You can cancel anytime to stop future charges
Missed or Unpaid Balances:
- Bookings unpaid within 24 hours of check-in may be canceled without refund
Event Cancellations:
- If the festival is canceled or postponed, we may offer credit toward a future rental depending on costs already incurred
❓Can I transfer my booking to someone else?
Yes — as long as you let us know ahead of time. You’ll need to email us with the name and contact info of the person taking your place. We’ll update the reservation accordingly.
❓What is the check-in process like?
We’ll send detailed check-in instructions via email before the event. Usually, you'll: Enter the festival Notify us once you’re inside We’ll meet you or direct you to your fully set-up camp
❓Is there staff on-site?
Yes, our logistics crew from Panda Logistics LLC is on site to handle the delivery, setup, and breakdown of rental equipment. They’re not there to manage guests or operate as vendors—they’re strictly present to support gear logistics. You’ll also have access to our team by phone or text throughout the festival if you need anything!
❓Is Best in Tents affiliated with the festivals?
In most cases, no. We are a third-party vendor that provides luxury camping independently of the festival. We follow all rules and work in alignment with their guidelines, but tickets and official policies are handled by the festival directly.
❓Why don’t you use festival names on your website or products?
Disclaimer: Best in Tents is not affiliated with or endorsed by Coachella® or Goldenvoice®.
To stay legally compliant, we do not use the Coachella name in our product listings. Instead, we reference the dates and location (Indio, CA) so that attendees can confidently book the appropriate camp.
❓Where is the Community Camp located?
Our community camp will be located in **Group Camping**. Once you’ve made it through the festival’s security check, simply notify us and we’ll guide you directly to our community camp location.
❓Do I need to purchase a camping pass?
Only if you’re purchasing our VIP Placement Add‑On. If you're joining our Community Camp, no camping pass is required — you’re all set to camp with us without any extra passes.
❓What time is check-in and check-out?
Weekend 1:
- Check-in: You’re welcome to enter anytime after 11 AM on Thursday, April 9, 2026. Once inside the grounds, notify us and we’ll guide you to our community camp location.
- Check-out: Campers must vacate by 10:00 AM on Monday, April 13, 2026. Responsibility for the equipment ends when you depart the site.
Weekend 2:
- Check-in: You’re welcome to enter anytime after 11 AM on Thursday, April 16, 2026. Once inside the grounds, notify us and we’ll guide you to our community camp location.
- Check-out: All campers must vacate by 10:00 AM on Monday, April 20, 2026. Equipment responsibility ends upon departure.
❓Can I add a third person to my camp?
Yes! You can either:
- Book a second camp, or
- Add our 3rd Person Upgrade, which includes a twin air mattress with full bedding
❓Am I able to have my car next to my camp?
Yes! There will be room provided in our group camp for you to park. Please note: space is limited, so only **one vehicle per camp reserved** is allowed within our camp.
❓Do I need a vehicle to camp on site?
No vehicle is required to join our community camp area—you can walk in or get dropped off. However, if you choose the VIP Placement Add-On, you’ll need your **own camping pass and vehicle** to access and claim the spot where we will set up your camp.
❓Why don’t you use festival names on your website or products?
Disclaimer: Best in Tents is not affiliated with or endorsed by Lightning in a Bottle® or The Do LaB®.
Out of respect for trademark laws, we do not name Lightning in a Bottle directly in our product titles. Instead, we provide the location and dates to help you identify the camp associated with your event.
❓Where is the Community Camp located?
Our Community Camp will be set up in a group camping area located in the "Sunset" section of the campground. Once you’ve entered the venue and completed check-in, we’ll escort you directly to your tent.
❓Do I need to purchase a camping pass?
Only if you're bringing a vehicle. If you're walking in or getting dropped off, no camping pass is needed. If you’re driving in, you’ll need to purchase a Car Camping Pass from the official festival website.
❓What time is check-in and check-out?
- Check-in: Begins at 12 PM on Wednesday, May 20th, 2026
- Check-out: By 10 AM on Monday, May 25th, 2026
Please let us know once you're inside the campgrounds and ready — we’ll guide you to your tent.
❓Can I add a third person to my camp?
Yes! You can either:
- Book a second camp, or
- Add our 3rd Person Upgrade, which includes a twin air mattress with full bedding — placed just outside the tent, underneath your private canopy for shade and cover
❓Am I able to have my car next to my camp?
Yes! You can park your car directly on our group camp lot. However, space is limited and is available on a first come, first serve basis. If on-site parking fills up, you should still be able to park nearby and walk over to your camp.
❓Why don’t you use festival names on your website or products?
Disclaimer: Best in Tents is not affiliated with or endorsed by Bonnaroo® or its organizers.
We avoid using the Bonnaroo name in our listings to remain fully compliant with trademark regulations. The city and dates allow you to identify the correct camp while ensuring all legal standards are respected.
❓Where is the Community Camp located?
Our exact Community Camp location is still to be announced. We’ll update this product page with the confirmed location as soon as the festival organizers release final details.
❓Do I need to purchase a camping pass?
Details about camping pass requirements are to be announced. We’ll update this section as soon as the festival releases official guidance on parking and vehicle access.
❓What time is check-in and check-out?
- Check-in: Begins at 12 PM on the official campground opening day (TBA)
- Check-out: By 10 AM on Monday following the festival (TBA)
Please let us know once you're inside the campgrounds and ready — we’ll guide you to your camp.
❓Can I add a third person to my camp?
Unfortunately, we do not offer a 3rd Person Upgrade at this event due to the risk of extreme weather. We understand this may be an inconvenience, but this decision is made purely for safety reasons. Thank you for understanding.
❓Am I able to have my car next to my camp?
Details regarding on-site parking for our Community Camp at are to be announced. We’ll update this page as soon as final placement and vehicle access policies are confirmed by the festival.
❓Why don’t you use festival names on your website or products?
Disclaimer: Best in Tents is not affiliated with or endorsed by Electric Forest® or Insomniac®.
To comply with trademark policies, we do not use the Electric Forest name in our product listings. We use Rothbury and the specific event dates to help you easily recognize the corresponding camp experience.
❓Where is the Community Camp located?
Our Community Camp is located in the **Tent‑Only Camping** area. Upon arrival, head to the designated tent camping zone and contact us—we’ll be there to help you find your camp.
❓Do I need to purchase a camping pass?
Only if you're bringing a vehicle. If you're walking in or getting dropped off, no camping pass is needed. If you’re driving in, you’ll need to purchase a Car Camping Pass from the festival website.
❓What time is check-in and check-out?
- Check-in: Any time after 7:00 PM on Monday, June 16, 2026. Once you've checked in at the festival and entered the campgrounds, notify us and we’ll escort you to your camp.
- Check-out: By 10:00 AM on Monday, June 23, 2026. Please leave all equipment in good condition and let us know if you have any timing constraints.
❓Can I add a third person to my camp?
Unfortunately, we do not offer a 3rd Person Upgrade at this event due to the risk of extreme weather. We understand this may be an inconvenience, but this decision is made purely for safety reasons. Thank you for understanding.
❓Am I able to have my car next to my camp?
No — our Community Camp will be set up in the tent-only area where vehicles are not permitted. If you plan to bring a vehicle, you’ll need to purchase a parking pass or car camping pass through the official festival website and walk over to the Community Camp area after parking.
Don’t worry — we provide wagons to help you transport your belongings from your car to your camp and back.
❓Why don’t you use festival names on your website or products?
Disclaimer: Best in Tents is not affiliated with or endorsed by Bass Canyon® or Excision®.
We omit the Bass Canyon name from our product listings in accordance with trademark compliance. You’ll still find the camp easily by looking for the dates and location at the Gorge Amphitheatre.
❓Where is the Community Camp located?
Our Community Camp will be set up in the Powered RV Camping section at The Gorge. Once you’ve completed check-in at the venue, we’ll guide you directly to our community camp.
❓Do I need to purchase a camping pass?
Only if you're bringing a vehicle. If you're walking in or getting dropped off, no camping pass is needed. If you’re driving in, you’ll need to purchase a Car Camping Pass from the official festival website.
❓What time is check-in and check-out?
- Check‑in: Any time after 1 PM on Wednesday, August 13, 2025. After you check in at the venue, just notify us and we’ll escort you to your camp.
- Check‑out: By 10 AM on Monday, August 18, 2025. Please don’t abandon any gear—if you need help timing your departure, let us know during booking or check‑in.
❓Can I add a third person to my camp?
Yes! You can either:
- Book a second camp, or
- Add our 3rd Person Upgrade, which includes a twin air mattress with full bedding
❓Am I able to have my car next to my camp?
No — our Community Camp will be set up in the Powered RV area where extra vehicles are not permitted. If you plan to bring a vehicle, you’ll need to purchase a parking pass or car camping pass and walk over to the Community Camp area after parking.
Don’t worry — we provide wagons to help you transport your belongings from your car to your camp and back.
❓Why don’t you use festival names on your website or products?
Disclaimer: Best in Tents is not affiliated with or endorsed by Burning Man® or the Burning Man Project. We honor the principles of decommodification and radical self-reliance by offering offsite equipment rentals only. All branding is removed from gear used at the event, and participants are responsible for transport, setup, and teardown in accordance with Burning Man’s values and policies.
❓What makes Burning Man different from other events when it comes to renting from Best in Tents?
Unlike other events where we set up and manage full-service camps onsite, the gathering held annually in Black Rock Desert operates under strict principles of radical self-reliance and decommodification. Because of this, we do not operate as a service provider inside Black Rock City.
Instead, all Best in Tents rentals for this event are offered as offsite equipment-only rentals. You’ll pick up your camp package at our Sparks, NV storage unit, and you are fully responsible for transporting, setting up, breaking down, and returning the equipment yourself. This model honors the event’s core values and allows participants to fully engage in its unique spirit.
For those seeking a supportive camp community, our partners at Camp Goat Energy welcome you to join them on the playa. They’ll be using Best in Tents gear (without any branding) to create a communal space—complete with shade, a kitchen, WiFi, and showers—all gifted in alignment with the event’s principles.
❓What is MOOP and how do I avoid leaving it behind?
MOOP stands for "Matter Out Of Place," and it's anything that wasn't originally part of the playa. We recommend bringing a trash bag, zip ties, and a small rake or dustpan to help clean your area before departure. Everyone is responsible for their own impact—leave no trace!
❓Do I need a bike for the playa?
Highly recommended! The Festival spans miles, and a bike is the most efficient way to get around the playa.
Camp Goat Energy provides a fleet of community bikes as a gift to the playa—available to anyone who needs to borrow one. However, we still recommend bringing your own playa-ready bike if possible to ensure reliable, personal transportation throughout the event.
❓Does my rental include a ticket?
No. Our rentals do not include tickets, vehicle passes, or credentials of any kind. All event credentials must be purchased separately through the official event website.
Our offerings are strictly limited to camping equipment rentals and do not grant access to Black Rock City or the event itself.
❓Where do I set up my camp?
You are welcome to join Camp Goat Energy and set up your camp with the other goats—most of our renters choose to do so!
However, you are also free to camp anywhere on the playa that aligns with Burning Man’s placement guidelines. As long as the equipment is returned on time and in good condition, you're good to go!
❓Do I need tools or experience to set up the camp?
No prior experience is necessary! Each rental comes with simple setup instructions, and if you’re joining Camp Goat Energy, they’ll help guide you through setup and breakdown. The gear is designed to be user-friendly and packable.
❓Am I able to have my car next to my camp?
Yes, but you will need to purchase a vehicle pass through the official event website.
Every car entering Black Rock City requires a valid vehicle pass—no exceptions.
If you choose to join Camp Goat Energy, they will provide you with a space to park your vehicle within their camp’s designated area.
❓Do I need to purchase a Vehicle Pass?
Only if you're bringing a vehicle. If you're walking in or getting dropped off, no camping pass is needed. If you’re driving in, you’ll need to purchase a Vehicle Pass from Burning Man.
❓Will I have access to a shower?
Yes—if you join Camp Goat Energy, you’ll have access to their gifted shower station. Please bring your own water and a grey water collection system in alignment with Leave No Trace principles.
❓What time does the equipment become available for pick up? When is it due back?
Pick Up: Equipment pickup is available anytime after 12:00 PM on Saturday, August 23, 2025, at Pyramid Storage Unit (1070 Roberta Ln, Sparks, NV 89431).
Drop Off: All equipment must be returned by 3:00 PM on Tuesday, September 2, 2025, to the same location.
❓What happens if I damage or lose equipment?
We understand the playa can be unpredictable. That said, renters are responsible for returning all equipment in reasonable condition. Significant damage or missing items may result in additional charges. We recommend treating the gear with care and storing it properly during dust storms or high winds.
❓Can I add a third person to my tent?
Unfortunately, no. Due to extreme weather conditions and safety considerations unique to the Black Rock Desert, we do not offer a third person upgrade for this rental. Our standard setup is intentionally designed for two people to ensure comfort, stability, and proper ventilation in playa conditions.
We appreciate your understanding and commitment to a safe and enjoyable experience.
❓Why don’t you use festival names on your website or products?
Disclaimer: Best in Tents is not affiliated with or endorsed by Lost Lands® or Excision®.
Our listings avoid direct use of the Lost Lands name to ensure trademark compliance. Instead, we reference the city and festival dates so you can confidently find the right camping option.
❓Where is the Community Camp located?
Our Community Camp will be set up in the GA Car Camping area of the festival grounds. Once you've completed check-in with the event organizers, we’ll guide you to the community camp location.
❓Do I need to purchase a camping pass?
Only if you're bringing a vehicle. If you're walking in or getting dropped off, no camping pass is needed. If you’re driving in, you’ll need to purchase a Car Camping Pass directly from the event’s official website.
❓What time is check-in and check-out?
- Check-in: Begins at 7:00 PM on Tuesday, September 16, 2025. If you plan to check in with us on opening day, you must purchase an Early Arrival Pass directly through the event’s official website. After completing your event check-in, please notify us and we’ll escort you to your camp.
- Optional Meetup: Join us at 5:00 PM at Walmart Supercenter (911 Hebron Rd, Heath, OH 43056) to roll in together and park near the Community Camp. (Car Camping Pass Required)
- Check-out: By 10:00 AM on Monday, September 22, 2025. Please leave all equipment in good condition and notify us if you have any timing constraints.
❓Can I add a third person to my camp?
Yes! You can either:
- Book a second camp, or
- Add our 3rd Person Upgrade, which includes a twin air mattress with full bedding
❓Am I able to have my car next to my camp?
Yes — but only if you join our optional meetup at 5:00 PM on Tuesday, September 16 at Walmart Supercenter (911 Hebron Rd, Heath, OH 43056). We'll roll in together and park as a group near the Community Camp.
If you miss the meetup, the festival will assign you a parking spot elsewhere, and you'll need to walk over to join the camp. You're still welcome — we just can’t guarantee parking nearby unless you enter with us.
❓Why don’t you use festival names on your website or products?
Disclaimer: Best in Tents is not affiliated with or endorsed by Seven Stars® or its organizers.
To maintain trademark compliance, we avoid using the Seven Stars name in our product titles. We use Arrington and the corresponding dates so attendees can still easily identify the correct listing.
❓Where is the Community Camp located?
Our Community Camp will be set up in the group camping area of the festival grounds. Once you’ve completed check-in with the event organizers, we’ll guide you to the group camp area.
❓Do I need to purchase a camping pass?
Only if you're bringing a vehicle. If you're walking in or getting dropped off, no camping pass is needed. If you’re driving in, you’ll need to purchase a Parking or Car Camping Pass directly from the event’s official website.
❓What time is check-in and check-out?
- Check-in: Begins at 10:00 AM on Thursday, October 9, 2025. If you plan to arrive at our opening time, you must purchase an Early Arrival Pass directly through the event’s official website. Once you’ve completed check-in with the event organizers, please notify us so we can escort you to your camp.
- Check-out: By 10:00 AM on Monday, October 13, 2025. Please leave all equipment in good condition and let us know if you have any timing constraints.
❓Can I add a third person to my camp?
Yes! You can either:
- Book a second camp, or
- Add our 3rd Person Upgrade, which includes a twin air mattress with full bedding
❓Am I able to have my car next to my camp?
Yes — you may park your car next to your camp, but you’ll need to purchase your own car camping pass through the event’s official website to do so, in accordance with their regulations.
Space in our group camping area is limited and available on a first come, first serve basis. If our lot fills up, you can still park in the GA car camping area and walk over to join the Community Camp.
We provide wagons to help transport your belongings from your car to your camp and back.
❓Why don’t you use festival names on your website or products?
Disclaimer: Best in Tents is not affiliated with or endorsed by Hulaween® or its organizers.
In line with trademark regulations, we do not use the Hulaween name in our product listings. Instead, we reference the event’s location and dates to guide attendees to the correct camp rental.
❓Where is the Community Camp located?
Our Dream Camp will be set up in the GA Tent Camping area at Spirit of the Suwannee Music Park, near general access amenities. Once you’ve completed your check-in and entered the festival grounds, we’ll guide you directly to the community camp.
❓Do I need to purchase a camping pass?
You only need to purchase a camping pass if you’re bringing a vehicle. If you plan to camp without a car, no camping pass is required. If you do bring a vehicle and want to park overnight in the GA Tent Camping area, you’ll need a Primitive Car Camping Pass. Otherwise, you can park in the day lot and ride the complimentary shuttle—but overnight parking is not allowed there.
❓What time is check-in and check-out?
- Check-in: Begins at 12:00 PM on Tuesday, October 28, 2025, for guests with early arrival passes. You must purchase your Early Arrival Pass separately through the official festival website if you plan to arrive at our opening time. Once you've checked in at the festival and entered the campgrounds, notify us so we can escort you to your Dream Camp setup.
- Check-out: All guests must vacate the site by 10:00 AM on Monday, November 3, 2025.
❓Can I add a third person to my camp?
Yes! You can either:
- Book a second camp, or
- Add our 3rd Person Upgrade, which includes a twin air mattress with full bedding
❓Am I able to have my car next to my camp?
Yes — but only if you purchase a Primitive Car Camping Pass through the event’s official website. This pass allows you to park your vehicle overnight in the GA Tent Camping area next to your camp.
Without a car pass, you must park in the day parking lot outside the campgrounds, and overnight parking is not allowed in that lot. You can still access the campgrounds via the complimentary internal shuttle.