FAQ

Best in Tents is a premium camping service that provides fully set-up, luxury tent rentals at music festivals across the country. We handle everything — from setup to breakdown — so you can just show up and enjoy the experience.

Note: For certain events that emphasize self-reliance, such as the one held annually in Black Rock Desert, our rentals are equipment-only. We’ll provide all gear and clear instructions to help you handle setup and breakdown yourself.

All of our camps include:

A pre-set canvas tent or tipiComfortable bedding (queen air mattress, pillows, plush blankets)Lighting and power station (USB + outlets)Shade canopyOutdoor seatingTable, Fan, outdoor rug

Access to a shared community lounge with showers, WiFi, changing stations, food prep area (festival-dependent)

Each product page will list exact amenities for that event.

Just bring your personal belongings, clothes, festival ticket, and plenty of drinking water—we’ve got the rest covered.

We provide a community kitchen for shared meal prep, plus a personal ice chest at your tent if you want to bring your own food or ice.

Pro tip: Don’t forget commonly overlooked essentials like towels, sandals, sunglasses, and a belt—they make a big difference out there!

Yes. We do not provide admission tickets. You must purchase your festival ticket directly from the official festival website.

It depends on the festival. Generally: If you're walking in: No vehicle pass needed. If you're driving into the campground: You must purchase a camping/vehicle pass through the festival. Each festival's product page has more specific info.

Yes! If you’d like your camp set up somewhere other than our Community Camp, just purchase the VIP Placement add-on. Our team will meet you anywhere on the festival grounds and set up your luxury camp exactly where you want it.

Yes! Both Dream Camp and VIP Placement camps include the same luxury setup and amenities.

Guests with a VIP Placement Add-On still receive full access to our Community Lounge, including WiFi, showers, cooking area, and more — along with the same premium tent setup and comforts!

Yes — once your first payment is processed, your spot is reserved. You'll receive confirmation by email, and we’ll keep in touch with pre-event instructions and check-in info.

Absolutely! We offer interest-free payment plans through our website. Your card will be charged automatically each month until the balance is paid off. No credit check required.

It depends on your payment method and how far in advance you cancel:

Full Payment Option:

Cancel within 72 hours of purchase – Full refund

Cancel 30+ days before the event – 50% refund

Cancel less than 30 days before the event – Non-refundable

Payment Plan Option:

Initial deposit refundable only if canceled 30+ days before the event

All other payments are non-refundable

You can cancel anytime to stop future charges

Missed or Unpaid Balances:

Bookings unpaid within 24 hours of check-in may be canceled without refund

Event Cancellations:

If the festival is canceled or postponed, we may offer credit toward a future rental depending on costs already incurred

Yes — as long as you let us know ahead of time. You’ll need to email us with the name and contact info of the person taking your place. We’ll update the reservation accordingly.

We’ll send detailed check-in instructions via email before the event. Usually, you'll: Enter the festival Notify us once you’re inside We’ll meet you or direct you to your fully set-up camp

Yes, our logistics crew from Panda Logistics LLC is on site to handle the delivery, setup, and breakdown of rental equipment. They’re not there to manage guests or operate as vendors—they’re strictly present to support gear logistics. You’ll also have access to our team by phone or text throughout the festival if you need anything!

In most cases, no. We are a third-party vendor that provides luxury camping independently of the festival. We follow all rules and work in alignment with their guidelines, but tickets and official policies are handled by the festival directly.